Department: Administration

Direct Reporting Line: Director

Job Purpose:

•  To offer full administrative support to the DIRECTOR and manage the office environment.

Key Relationships (Internal and External):

•  DIRECTOR, CO Head of Departments, Receptionist, CO Administration Team etc.

Key Responsibilities:

• Manage, coordinate and maintain calendar of Director including appointments, meetings and travel.


• Provide executive and administrative support to Director.


• Monitor and respond to incoming communications (including complaints) to Director’s office including phone calls,


• emails, Whatsapp and walk ins, ensuring correct department distribution.


• Monitor all other department’s communications at Whatsapp and ensure all departments working according to given


• SOPs and point out if any matter needs attention.


• Work closely with HR and Managing staff to ensure that office policies and procedures are adhered to.

Competencies:

• Organizational, planning and multi-tasking skills


• Communication skills


• Information gathering and information monitoring skills


• Problem analysis and problem-solving skills


• Judgment and decision-making ability


• Initiative


• Professionalism and confidentiality


• Attention to detail and accuracy


• Flexibility

Essential Attributes:

• Calm character, able to priorities and ensure smooth execution of tasks


• Fluency in Urdu/English – spoken and written


• Strong attention to detail and accuracy


• Maintain high levels of professionalism


• Well organized with an understanding of priorities and changing demands


• Have a professional knowledge of all Microsoft Office including MS Word and MS Excel