We are hiring a Customer Service Representative to join our team at Urban Galleria. To fulfill this role, you will be asked to build sustainable customer relationships, manage customer queries and complaints across a number of communication channels and generate sales leads with maximum efficiency.

Customer Service Representative Responsibilities:

• Manage incoming calls, customer queries, and complaints across various channels.
• Generate sales leads
• Process orders, modifications, and escalate complaints across a number of communication channels.
• Maintaining sustainable, empathetic and professional relationships with customers through interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keeping records of customer interactions, transactions, comments and complaints.
• Identify and assess customers’ needs to achieve customer satisfaction
• Meet personal/customer service team sales targets and call handling quotas

Job Requirements

• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices