Customer Services Executive  
Interwood Mobel (Pvt) Ltd   More jobs from this company

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Job Title:   Customer Services Executive
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad, Rawalpindi
Gender:   Female
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 35,000 to 50,000 per Month
Apply By:   Jun 3, 2021
Job Description:

Responsible for handling complaints and queries of walk-in clients.

  • Ensure all complaints are acknowledged promptly and customers are kept informed throughout the complaint process.
  •  Verifies daily FFRs by obtaining feedback from customers and resolve after-sales complaints if any.
  • Carry out complaint analysis of call center/walk-in clients.
  • Coordinate with factory and client on email /telephone and physically with walk-in clients only on additional orders.
  • Responsible for informing the client about installation (work and time) only on additional orders.
  • Prepare daily customer complaint reports.
  • Conducts a weekly meeting with QA for compliant rectification.
  • Actively take follow-up on complaints and coordinate with clients regarding their queries

Company Information
Company Name:  Interwood Mobel (Pvt) Ltd
Company Description:
Ever since its inception in 1974, Interwood Mobel (Pvt) Ltd. has directed its efforts in developing better interiors for home and corporate establishment. It is our constant endeavor to raise standards in design, quality, durability and innovation the only aspect we ever lower, is the price. Our designers think differently, they understand the varied moods, colors and temperaments.

Mission Statement:

Interwood Mobel (Pvt) Ltd. strives to become a world-class manufacturer of furniture, kitchens, doors etc. We are committed to a constant improvement in the designs, systems and quality of our products. Our goal is to give the customer best value for money. Our earnest endeavor is to upgrade the skill, the knowledge and the standards of living of all employees to international standards.

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