Customer Support Representative - Inbound  
Digitech Outsourcing Solution PVT LTD   More jobs from this company

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Job Title:   Customer Support Representative - Inbound
Category:   Client Services
Total Positions:   3
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 30,000 to 40,000 per Month
Apply By:   May 17, 2021
     
     
 
Job Description:

We are urgently looking for Customer Support Representative - Inbound to provide assistance to the customers with their queries.

Who we are: We offer Inbound Customer Support / Call Center services to businesses based in US, Canada, UK and other countries. We work as back office and support center for international businesses and help them with phone answering, email and live chat support.

What we require from you: You will be required to provide customer services to our International clients. We expect you to:

  • Serve customers by providing product and service information and help them in resolving their problems.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare reports related to customer experience, customer needs, recurring issues and tickets turnaround time by collecting and analyzing customer queries data.
  • Open customer accounts, and maintain customers and financial records.

We are looking for a dedicated individual who is fluent in English (ideally having an American accent) and who is having minimum 6 months of relevant working experience in an international call center. This is a rotating shift (9 hours shift from Mondays to Fridays). 

In addition to the basic salary, we are offering health insurance, annual paid leaves, monthly performance-based incentives and bonuses.

If you have worked in a similar role, please apply immediately!


Company Information
 
Company Name:  Digitech Outsourcing Solution PVT LTD
Company Description:
We are a BPO company providing admin, customer support and content writing services to clients aroun

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