Team Lead Call Center  
Trans World Associates (Pvt) Ltd   More jobs from this company

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Job Title:   Team Lead Call Center
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years5 Years
Salary Range:   PKR 0 to 0 per Month
Apply By:   Jun 26, 2022
Job Description:
  • Lead a team to deliver exceptional customer services.
  • Lead process improvements / operational fixes to enhance customer experience.
  • Measures resource performance and ensuring optimum productivity level of each team member
  • Creates effective coordination with team members to keep them engaged & intact with team deliverables
  • On call escalations handling for better customer experience
  • Contributes to team effort by accomplishing related results as needed
  • Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.

Skills requirements:

  • Proficient in English; Good knowledge of additional languages will be a definite plus
  • Working knowledge of MS Office
  • Tech savvy with knowledge of call center equipment and relevant computer programs
  • Excellent organizational and leadership skills
  • Ability to work under pressure

Experience and Education:

  • Minimum Bachelor's Degree, Master’s degree holder is preferred
  • 1 to 2 years of experience as call center supervisor or similar

Company Information
Company Name:  Trans World Associates (Pvt) Ltd
Company Description:
Transworld: Pakistans backbone for international connectivity Transworld is a joint venture of Orascom Telecom Holding, Saif Group and Omzest Group of Oman and is Pakistans premier Internet and international connectivity provider. We have built our reputation providing reliable backhaul connectivity services to Pakistans leading ISPs and telcom operators. In the few years of its operation, Transworld has quickly become the favored choice of every major Broadband ISP, licensed voice operator and large corporations that require Tier 1 bandwidth to connect to the global community. It is a vital artery for voice and data communication in and out of the country and one of the major Internet routes for Pakistan. Transworld commenced operations in 2006 and is the only operator in Pakistan which owns its 1,300 KM submarine cable system TW1 and has capacities on other regional cables both on eastern and western sides for route diversity and resilience. The company has peering in Middle East, Europe, US and Far East with Tier-1 operators to provide lowest latency connections for Internet and data traffic.By virtue of its state of the art network, own private cable, international peering with Tier1 operators and strong local presence, Transworld gives unmatched SLAs to its local and international customers.

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