We are looking for a dedicated Supervisor for a BPO company who can lead and motivate BPO agents.

Responsibilities :

• Train, motivate and manage a team of BPO representatives.
• Assist HR Manager in the recruitment process.
• Monitor team of representatives, their progress, preparing reports and analyzing data to assist management as they determine BPO goals
• Support agents and maximize customer satisfaction.

Candidates must have

• Strong verbal communications skills.
• Strong leadership qualities to build and lead the team.
• Ability to think critically and analytically
• Ability to identify operational issues and suggest possible improvements.
• Ability to perform even under pressure.
• Self-motivated and result-oriented
• Time management and organizational skills
• Coaching and People Management skills
• Strong knowledge BPO organisation’s structure and functions

Educational requirement :

• Minimum Bachelor degree in any relevant field.
• Candidates having 1-2 year of experience will be preferred.

Perks :

• Eco friendly environment
• Market competitive salary
• Bonus and commission
• Incentives

Job Type: Full-time