We are in the search for talented and experienced individuals to man our customer service department. A passionate, outgoing, and resourceful professional who is willing to go the extra mile for our customers and whose self-reliant and proactive nature can provide a steady pace of growth for the employee.

Successful candidates for this role are expected to have the following attributes:

• To provide excellent service to our customers and is enthusiastic about problem-solving with a positive attitude.
• Must have a strong command of the English language, written, spoken & listening.
• Must possess good arithmetic and computing skills, Quality conscious with attention to detail.
• Proficiency in Microsoft Office.
• Good Email writing skills & good analytical skills with an appetite for learning.
• Excellent interpersonal skills, organizational skills and confidence level to communicate with international customers and stakeholders.
• Ability to perform under pressure, Meet all performance metrics on a regular basis.
• Familiar with the use of business applications for routine operations.
• Has the ability to complete tasks in a timely manner.
• Ability to think outside the box, independently and as part of a team.

Your responsibilities will include but are not limited to the following tasks:

• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, escalate as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to the customers.
• Maintain data confidentiality.
• Gather Creditor details and update the files accordingly.
• Assign the creditors to the relevant customer.
• Contact the creditors on behalf of the customer and setting up agreement of Repayments with them.
• Update the customers regarding their creditors.
• Set up Standing Orders which includes obtaining Relevant Details from the customers and updating their files accordingly.
• Charge payments: being up to date with missed payments and chasing them respectively.
• Managing client accounts.

Shift timings

This job is for full-time employment during Pakistan Standard Time from

Monday to Thursday  12:45PM - 11.30PM.

Friday 3:00PM - 9:00PM.

Saturday 3:00PM - 9:00PM (rotational).