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Customer Support Representative (CSR) Sparkeye Technologies More jobs from this company	Email this job

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Job Title:		Customer Support Representative (CSR)
Category:		Client Services
Total Positions:		4
Job Location:		Lahore
Gender:		No Preference
Age:		20 to 30 years
Minimum Education:		Bachelors
Career Level:		Entry Level
Minimum Experience:		Fresh2 Years
Salary Range:		PKR 0 to 0 per Month
Apply By:		Aug 19, 2017

Job Description:

Job Description

To Handle Customer queries via emails and Live Chat

- To Receive Customer Complaint TTs (Trouble Tickets)

- Able to Give front end resolution dealing with increasing number of mails on daily basis

- To Conduct technical analysis of complaints for proper resolution

- To Coordinate and follow up on current issues with associated departments

- Manage resolution within defined timelines associated with a complaint category

Requirements

- Bachelors degree in Computer Science

- Excellent Written Communication in English

- Exhibit excellent client engagement, communication and team member skills

- Typing Speed should be at least 40 - 50 wpm

- Exposure to ticketing system and live Chat for customer support will be preferred but not required

Company Information

Company Name: Sparkeye Technologies
Company Description:
We provide full range of custom software development services from IT consulting, software engineering, solution design, software product development to integration services, software maintenance and support. With SPARKEYE TECHNOLOGIES as software development provider our clients get industry-leading innovative solutions to handle all their business issues. At SPARKEYE TECHNOLOGIES, we have expertise in comprehensive software, custom solutions and tools development which help both small companies and large enterprises in business process automation, increasing employee efficiency and reducing costs. Our business software development approach allows us to create highly expendable, modular and stable software.