Job Title: |
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Customer Support Representative |
Category: |
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Client Services |
Total Positions: |
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2 |
Job Location: |
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Islamabad,Rawalpindi |
Gender: |
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No Preference |
Minimum Education: |
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Higher Secondary School Certificate/Intermediate/A |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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1 Year2 Years |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Jan 11, 2019 |
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Job Description: |
RESPONSIBILITIES
- Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
- Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
- Answering complex questions on function and usage of products
- Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)
- Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
- Applies technical aptitude (operating systems, PCs, printers), remote
- Advises the Team Leader - Customer Care, of sensitive Client Situations
- Attends and participates in Team meetings
- Attends CHS product training, as required
- Makes recommendations to address problems, improve service and provide improved support
- Develops frequently asked questions (FAQ) documentation
REQUIRED SKILLS
- University degree
- 1 to 2 years of experience in marketing field
- Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices
- Excellent SQL experience
- Proficient in MS Windows applications
- Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers
- An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
- Comfortable managing conflicting demands
- Excellent interpersonal skills (verbal and written)
- Positive team attitude and ability to adapt to a fast pace environment
- Superior analytical skills and works well under pressure
Its indoor job BENEFITS PACKAGE Saad Enterprises pvt ltd is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees. Our benefit package includes:
• Market-leading Salary
• Medical Coverage Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Professional Development Budget
• Recreational area for in-house games
• Sporadic on-shore training opportunities
• Friendly work environment
• Leave Encashment |
Company Information |
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Company Name: Saad Enterprise Company Description:
BPO
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