Job Title: |
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E-Commerce Customer Service Representative |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Karachi |
Gender: |
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No Preference |
Minimum Education: |
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Intermediate/A-Level |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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1 Year |
Salary Range: |
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PKR 15,000 to 25,000 per Month |
Apply By: |
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Apr 22, 2019 |
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Job Description: |
Job Description
we are based on uk Country and We are looking for customer service representatives to join our team to help us provide outstanding service to our customers. As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – email & messages. Candidate must have excellent written communication skills and in working with a variety of systems and technology. Our operation is open 6 days per week and candidates must be available to work evenings and weekends.
You will:
- Respond to calls, emails, and messages customers in accordance with our policies and procedures.
- Handle and resolve all customer concerns by providing accurate information with empathy and grace
- Provide customers with product and general order information
- Provide assistance with processing orders.
- Identify and escalate priority issues that need immediate attention
- Identify opportunities for improving the customer experience and share those with the Customer Service leadership
You are:
- Able to work a flexible/variable hour schedule including weekends based on business needs
- Comfortable using technology; familiarity and experience with eCommerce
- Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
- Able to take direction and quickly learn new procedures, processes, and products
- Knowledgeable and interested in design
You have:
- Excellent written and verbal communication skills
- High attention to detail, are organized, and able to follow through
- 1-2 years of experience working with customers (preferably at a premium brand)
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Company Information |
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Company Name: SASA Vapour Ltd Company Description:
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